Working With Vulnerable Clients

  • |
  • 33 mins 24 secs


  • Jan Holt, Head of Business Development, Just

Learning outcomes:

  1. FCA research and publications about vulnerable consumers
  2. The issues that arise when consumers find themselves in vulnerable circumstances
  3. What changes to policy and process might need to be made when working with vulnerable consumers
  4. The impact of framing on decisions


London • Harpenden
Tel: +44 (0)1582 764000

New York
Tel: +1 212 661 4111

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